Delivery & Returns

DELIVERY AUSTRALIA-WIDE

FREE Delivery on Standard Orders over $200 + FREE SWF T-shirt
Standard Order Delivery $16.50

Online orders will be delivered on business days. No deliveries will be made on weekends or public holidays.

Most orders are sent via the Australia Post or TNT Road Express depending on delivery address. At times we may send orders via local courier if order address is within Gippsland, Victoria area.
Goods in stock are generally picked and despatched within 24 hours Monday-Friday (if in stock). If you are not home, Australia Post will leave a card for it to be collected at your nearest post office.

You will receive a delivery notification email from one of our customer service representatives. 

Delivery to Estimated Delivery (after date of dispatch)
Melbourne (metro) 2-3 business days
Sydney, Adelaide (metro)  3-5 business days
TAS + VIC, NSW, SA (regional) 4-5 business days
WA, NT, QLD 5 to 7 business days

Special Orders

Special Order items are products which we don't carry as part of our core range, but can be ordered from the supplier for you. If your order contains a Special Order item or we are out of stock of an item, one of our customer service representatives will contact you to advise the expected delivery time. Delivery times will depend on supplier availability but can take up to 5 - 10 days in addition to estimated delivery times. Also note that returning a Special Order item may be subject to a 20% re-stocking fee.

Need Goods in a Hurry?

For times when you need your goods faster, we recommend you contact our customer service team 1800 99 12 34 to place your order and to arrange courier service. Alternatively, you can use our Click&Collect option available online.

RETURNS

Returning Items Purchased In Store

  • Goods must be unused and in original unopened packaging, with original ticketing and all accompanying instructions, manuals and other accompanying materials
  • If goods are modified all warranty is voided and goods are non-returnable
  • A copy of the SWF Group invoice or proof of purchase must be attached to all returned goods
  • Refunds will be made in the same way as the original payment for the goods
  • Goods should be returned within 14 days of receipt
  • Special Order items may be subject to a 20% re-stocking fee

Returning Items Purchased Online

  • All conditions as per above apply
  • You are more than welcome to return to your nearest store if convenient
  • If posting products back, please call SWF Group Customer Service on 1800 99 12 34 to arrange a return
  • Postage of returned goods is the responsibility of the person or company returning the goods
  • Refunds will be processed using the original form of payment, excluding the original delivery charge (unless goods are returned in accordance with your statutory rights e.g. they are faulty or not as ordered)
  • Special Order Items may be subject to a 20% re-stocking fee

Faulty Goods

Please call SWF Group Customer Service on 1800 99 12 34 to discuss the fault and to confirm the terms of any manufacturer’s warranty. If approved, SWF Group will arrange to pick up the faulty goods. Depending on the nature of the fault, SWF Group will arrange a repair, exchange or refund. Proof of purchase will be required.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Need Help?


For assistance, please contact our Customer Service team and we’ll be happy to assist.
                          Email Us                                 Call Us
                                     info@swfgroup.com.au            1800 99 12 34


SWF Group Sale: 332 Raglan St, Sale VIC 3850
SWF Group Bairnsdale: 469 Princes Highway Bairnsdale VIC 3875

Thank you for shopping at SWF Group.

 

 

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